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Core Values

ANY LAB TEST NOW’s culture, way we do business, how we help and support others, and how we serve our customers and local communities all begin with what we believe in and the values that are core to our being.  Want to get to know us better?  Our Core Values is a great place to start.

 

What We Believe In…

 

Empowerment

Meaning: We passionately believe everyone is entitled to make choices, and utilize knowledge learned from those choices to positively impact themselves and others.

Which leads us to do things such as:

1. Allow our customers, as well as their physicians and local businesses, to order any test, any time and share the test results with anyone they so choose so that they can intelligently monitor their own health.

2. Focus on our customers in a more personalized manner to most effectively meet their needs and make them comfortable, from the moment they contact us and thereafter.

3. Empower our employees to take initiative and to do what is right.

Integrity

Meaning: We know that trust is critical to our success and the wellbeing of those we serve. We obsess about everything we do that has an impact on the lives of others in a moral, principled manner.

Which leads us to do things such as:

1. Do what is best for our customers, recognizing this is also what is best for our organization. We treat the needs of our customers as if they are our own.

2. Carefully research, investigate and beta test any new lab tests and service offerings, lab testing partners and other vendors who provide or are involved in providing test results our customers rely on to ensure the highest quality, ethics and standards.

3. Stringently follow all federal, state, local and other agency regulations and compliance standards as part of business best practices that earn and retain our customers’ trust that we do the right things right.

4. We communicate with honesty, authenticity, candidness and professionalism.

5. We listen objectively to the concerns and needs of those we serve and make recommendations based on our knowledge and expertise, and not profit.

Accountability

Meaning: We accept responsibility for our words, actions, decisions, and experiences.
Which leads us to do things such as:

1. Doing what we say we will do, and if we are unable to meet a commitment, we proactively communicate and take next steps to a solution.

2. Setting reasonable expectations for our customers on when they will receive test results, and delivering them in a timely manner and in the method of delivery preferred by our customer.

Teamwork

Meaning: We believe it is imperative that we support and challenge each other, creating an environment that is collaborative, innovative, solution-oriented and fun to work in.

Which leads us to do things such as:

1. Seek feedback and suggestions to help us continually improve and grow.

2. Feel empowered and comfortable asking for assistance and guidance if we don’t know something, to ensure our customers and team members receive correct information.

Being Proactive

Meaning: We believe it is our duty to take control of our lives, businesses, goals, opportunities and commitments we make. We proactively seek our own opportunities to grow, engage with others and disrupt instead of merely reacting – we choose.

Which leads us to do things such as:

1. Continuously research and introduce direct access to new lab tests and science that we believe are beneficial to the health and wellness of the communities we serve.

2. Develop relationships, so we can better anticipate how we can serve more conveniently, consistently and on terms most comfortable or effective for another.

Value

Meaning: Providing services and offerings that add to the quality of life at a fair price.
Which leads us to do things such as:

1. Recognize our customers’ time is valuable and therefore, make every effort to get them in and out of our stores in 15 minutes or less.
2. Keep our customers’ healthcare budgets top of mind, ensuring our prices are affordable, easy to understand and known at the time of service.
3. Create a comfortable, non-judgmental environment that allows anonymity and discreetness if needed by our customers.
4. Provide a work environment that allows our medical assistants to learn, grow and help our customers in a more personal manner.

 

TESTIMONIALS

“Over the past 3 years, I have struggled with getting my hormones balanced.  As a result, I have had to have blood work run as often as every week at Any Lab Test Now.  Everyone there has always been so kind and helpful, even on days when I walk in on the verge of tears.  I have to specifically commend Laura on how prompt, professional and compassionate she has always been.  I would recommend Any Lab Test Now to anyone who needs blood work done!”

Heather
Austin, TX Location

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